Address: 331 Sijan Ave.
Whiteman AFB, Mo. 65305
Click here for a map and directions
Hours of Operation
All Clinics, Pharmacy, Lab, and Radiology are open 7:30 a.m. to 4:30 p.m., Monday - Thursday and 7:30-3:00 on Friday. We are closed Saturday and Sunday, Federal holidays, Wing Down Days and from 0730-1300 on the second Wednesday of every month for training.
Family Health walk-in appointment hours are 8:00 a.m. to 11:00 a.m and 1:00 p.m. to 3:00 p.m.
Appointment Line & Contact Information
Main Line: 660-687-2188 or 1-800-334-2985
Appointment line hours: 7 a.m. to 4:30 p.m. Monday through Friday
For urgent medical issues, please take advantage of the DoD Nurse Advice Line at 660-687-2188 or directly at 1-800-TRICARE (874-2273), option 1
All acute, routine and specialty appointments for TRICARE Prime enrollees can be made through the appointment line or TRICARE ONLINE. For hearing impaired patients with access to a TDD phone, please call our TDD line at 687-5059.
Because a call sequencer is used, calls are answered in the order in which they are received. Have a calendar, paper and pencil available before calling the appointment desk, along with the following information:
SPONSOR'S social security number
SPONSOR'S status (active duty, retired, etc.)
Patient's name and date of birth
Primary Care Manager's name
The nature of the medical problem
Cancel appointments by calling:
660-687-2188 or 1-800-334-2958
Missed appointments compromise our ability to provide quality care and hinder our ability to meet TRICARE access standards. Please cancel appointments that cannot be kept. This should be done as far in advance as possible. Early cancellations give other patients the opportunity to use available appointments.
The Release of Information Office, located in the Family Medicine waiting area, processes incoming and outgoing request regarding medical information. Services include transferring of records between military health care facilities, and providing copies when records cannot be released. To ensure confidentiality, we will confirm that all requests contain sufficient legal authorization. For more information, call 660-687-2188, option 5, 1.
The 509th Medical Group provides acute, routine and specialty appointments for TICARE Prime enrollees. Appointments can be maded through the Central Appointment Desk by calling 660-687-2188 and selecting option 1. Expect to be seen within 24 hours for an acute (serious) illness, within one week for a routine visit, within four weeks for preventative health visits and within four weeks for specialty care referral. Priority for appointment is given to TRICARE Prime enrollees.
The 509th Medical Group is accredited by the Accreditation Association for Ambulatory Health Care. We are also inspected by the Air Force Inspection Agency located at Kirkland Air Force Base, N.M.
As a rule of thumb, a true emergency is a threat to life, limb and eyesight or threatening condition requiring immediate medical treatment. If you think you fit this category, DON'T TAKE ANY CHANCES, go to the nearest facility equipped to handle your situation, such as a hospital emergency room, or call 911. Emergency care does not require a pre-authorization, although you must call your PCM within 24 hours of receiving care @ 1-660-687-2188 or as soon as your medical condition permits.
To reach the 509th Medical Group on-call doctor or dentist, call 660-687-2188 or 1-800-334-2985 and select option 1.
For urgent medical issues, please take advantage of the DoD Nurse Advice Line at 660-687-2188 or directly at 1-800-TRICARE (874-2273), option 1.
For a true emergency, a threat to life, limb or eyesight or a threatening condition requiring immediate medical treatment go to the nearest facility equipped to handle your situation, such as a hospital emergency room or call 911.
Emergency care does not require a pre-authorization, although you must call your PCM within 24 hours of receiving care at 660-687-2188 or as soon as your medical condition permits.
Secure Messaging with MiCare
MiCare is a web-based tool that will enable you to communicate securely and privately with your health care team.