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Units > 509th Medical Group
Welcome to the 509th Medical Group page

Address: 331 Sijan Ave.
Whiteman AFB, Mo. 65305
Click here for a map and directions
tabHours of Operation 
All Clinics, Pharmacy, Lab, and Radiology are open 7:30 a.m. to 4:30 p.m., Monday through Friday. We are closed Saturday and Sunday, Federal holidays, Wing Down Days and at noon on the second Wednesday of every month for training.
tabAppointment Line & Contact Information 
Main Line: 660-687-2188 or 1-800-334-2985
Appointment line hours: 7 a.m. to 4:30 p.m. Monday through Friday

All acute, routine and specialty appointments for TRICARE Prime enrollees can be made through the appointment line or TRICARE ONLINE. For hearing impaired patients with access to a TDD phone, please call our TDD line at 687-5059.

Because a call sequencer is used, calls are answered in the order in which they are received. Have a calendar, paper and pencil available before calling the appointment desk, along with the following information:
SPONSOR'S social security number
SPONSOR'S status (active duty, retired, etc.)
Patient's name and date of birth
Primary Care Manager's name
The nature of the medical problem
tabBenefits Information  
Make an Appointment
Learn about TRICARE benefits
Download your medical records
Access eBenefits
tabNo Shows 
Cancel appointments by calling:
660-687-2188 or 1-800-334-2958

Missed appointments compromise our ability to provide quality care and hinder our ability to meet TRICARE access standards. Please cancel appointments that cannot be kept. This should be done as far in advance as possible. Early cancellations give other patients the opportunity to use available appointments.
tabFeatured Links 
tabAFMS Strategy 
Click button for more information on our AFMS Healthcare Strategy

AFMS Healthcare Strategy
tabMedical Services 
tabPharmacy Information 
The Pharmacy is located on the first floor of the clinic adjacent to the Family Health Waiting area.

Hours of Operation: Monday - Thursday, 0730 - 1630; Fridays 0730-1530
-- Closed from 0730-1300 on the second Tuesday of every month for training
-- Closed on weekends, holidays, down days

Phone number: 660-687-2188 Option 1,2

Click here to view more Pharmacy information and the Formulary.
tabAncillary and Administrative Services 
Diabetes Education
Weight Management
Billing/Funds Office
Bioenvironmental Engineering
Public Health
tabRelease of Information 
The Release of Information Office, located in the Family Medicine waiting area, processes incoming and outgoing request regarding medical information. Services include transferring of records between military health care facilities, and providing copies when records cannot be released. To ensure confidentiality, we will confirm that all requests contain sufficient legal authorization. For more information, call 660-687-2188, option 5, 1.
tab509th MDG Information 
tabAbout MTF 
The 509th Medical Group provides acute, routine and specialty appointments for TICARE Prime enrollees.  Appointments can be maded through the Central Appointment Desk by calling 660-687-2188 and selecting option 1. Expect to be seen within 24 hours for an acute (serious) illness, within one week for a routine visit, within four weeks for preventative health visits and within four weeks for specialty care referral. Priority for appointment is given to TRICARE Prime enrollees.

The 509th Medical Group is accredited by the Accreditation Association for Ambulatory Health Care. We are also inspected by the Air Force Inspection Agency located at Kirkland Air Force Base, N.M.

 Inside Whiteman AFB

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tab509th MDG Commander
tabUrgent Care
Dial 911 for Emergency

As a rule of thumb, a true emergency is a threat to life, limb and eyesight or threatening condition requiring immediate medical treatment.  If you think you fit this category, DON'T TAKE ANY CHANCES, go to the nearest facility equipped to handle your situation, such as a hospital emergency room, or call 911.  Emergency care does not require a pre-authorization, although you must call your PCM within 24 hours of receiving care @ 1-660-687-2188 or as soon as your medical condition permits.

To reach the 509th Medical Group on-call doctor or dentist, call 660-687-2188 or 1-800-334-2985 and select option 1.

Suicide Crisis Hotline and Chat

1-800-273-TALK (8255)

Psychological Health, PTSD, Traumatic Brain Injury
1-866-966-1020 (toll free)
tabNotice of Privacy Practices
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Need professional medical advice after hours? Beginning March, 28, 2014, Whiteman TRICARE beneficiaries can call TRICARE's Nurse Advice Line for help 24 hours a day, 7 days a week at
1-800 TRICARE.
tabLearn about Secure Messaging
Learn about MiCare
-MiCare is a web-based tool that will enable you to communicate securely and privately with your health care team.
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tabMobile App
Coming soon! Browse and download Air Force Medical Services-approved mobile applications to help manage your health.

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