Defense Personal Property Program empowers customers Published May 14, 2009 509th Traffic Management Office WHITEMAN AIR FORCE BASE, Mo. -- The Defense Personal Property Program is a new Department of Defense program designed to improve quality of life for servicemembers, civilian employees and families through improved household goods move. DP3 provides direct and empowered communications between the servicemember and the Transportation Service Provider. DP3 is available 24 hours a day from any location with internet access. If internet service is unavailable, there is also an Interactive Voice Response system. After initial move requirements are completed the IVR system will provide access to shipment information as member's transition to their new home. The long term vision calls for customers to do self-counseling at a site of their choosing. Should they choose to self counsel outside the local TMO area, they are required to provide hard copies of their shipment documents to the responsible designated TMO. To continue improving the program, feedback is sought through the use of the Customer Satisfaction Survey, the cornerstone of DP3. The goal of the DP3 program is to focus on the quality of life for servicemembers, civilian employees and families by making their personal property move as smooth as possible. Success will only be accomplished if there is constant feedback on the program. The CSS is a short, 12-question, web-based survey that allows rating of the service and performance provided by the Transportation Service Provider. The goal of the survey is to help improve the overall move experience and ensure that only quality moving companies are used to move personal property. Transportation Service Providers are selected based on their "Best Value Score." The CSS accounts for a significant portion of the score. Filed rates and claims processing also determine a TSP's score. An e-mail will be sent out seven calendar days after final delivery of a shipment to remind members to complete the survey. Follow up or reminder e-mails will be sent 14 and 21 calendar days after delivery. Acompleted survey will remain a part of the TSP score for 12 months. Evaluation is critical to the program. The survey can be easily be completed through DPS by selecting the "Customer Satisfaction Survey" tab. Another key to success for the program is for all e-mail address and contact information to be kept up-to-date within DPS. The program is highly dependent upon current accurate contact information. Customers are encouraged to visit www.move.mil and select the DoD customer tab to receive additional just-in-time move information.