509th Comm Squadron has new look
By Thomas Stock, 509th Communication Squadron
/ Published August 16, 2007
WHITEMAN AIR FORCE BASE, Mo. --
Communications squadrons throughout the Air Force are undergoing a complete restructuring, which the 509th CS will have completed by Sept. 1.
The biggest benefit is gaining improved customer service through centralization.
Information management and information security, for example, are now in building 53 under the plans and resources flight.
A new centralized service center will soon be open in building 149. The customer service center is specifically formulated to take care of almost every communications need, all within a single facility.
The communication focal point merges both the communications maintenance operations center and NCC help desk. The CFP provides the customer one-stop service operation for both the base's airfield communications needs and the base computer network.
Work orders, trouble calls, digging permits, new requirements, data processing equipment needs, telephones, cell phones, pagers, Black Berry and land-mobile radio are all handled at the CFP.
To further reduce the customer's coordination efforts, each of the primary offices are located within the same building.
Core maintenance functions remain essentially unchanged, however.
Air traffic control and landing systems, radio systems, radar maintenance and visual imagery intrusion detection systems are located in buildings 53 and 59. They are "the cog" of airfield operations providing both voice and navigational communications and security support to the 509th Bomb Wing, the 442nd Fighter Wing, the 131st FW, the Army National Guard and a host of many associate agencies throughout the base. Many of these changes have already begun.
The restructure is the result of a huge effort to design our processes to work smarter, while striving to improve customer service at the same time.
Telephone numbers for the most part have not changed, but the locations of offices have.
Remember to contact the CFP first, and we'll take good care of you from there. For more information, call 687-6640.